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Frequently asked

FAQ

Everything about ordering custom pallet wrap — and if your question isn’t here, just call or text us.

Ordering

What’s the minimum order?
Our minimum is just 12 rolls for hand and machine stretch wrap. Smaller trial runs of specialty colors can be quoted case by case.
Is there a maximum order size?
No. We regularly produce full-truckload runs for manufacturers, 3PLs, and multi-site distribution networks.
Can I order a sample before a bulk run?
Yes. We can produce a pre-production sample roll so you can test cling, stretch, and print quality before we run the full order — ask us for terms when you request your quote.
Can I mix products or styles in one order?
Yes. Combine styles — say a Hand Stretch Wrap Roll for one dock and a Machine Stretch Wrap Roll for another — and the combined volume counts toward your price tier.
Can I reorder later and match my last batch?
Yes. We keep your artwork, gauge, and color specs on file, so reorders match your previous run exactly and move faster.

Design & Artwork

Do you charge for mockups?
No. Mockups are free with unlimited revisions until you approve. You only pay once the design is signed off and production begins.
What artwork files do you need?
Vector files (AI, EPS, SVG, or PDF) are ideal. If you only have a photo or a PNG, our designers will recreate your logo print-ready at no charge.
I don’t have a logo — can you help?
Yes. Send a reference — a photo, a sketch, or even a description — and our designers will build print-ready artwork for you.
Can you match my brand (Pantone) colors?
Yes. We offer custom Pantone matching on both film tint and print so your pallet wrap matches your brand exactly.
Can you print different logos for different clients on the same order?
Yes for co-packers and contract packagers running multiple accounts — send us specs per client and we’ll quote a split production run.
How many revisions do I get?
Unlimited, and always free, until you approve the mockup.

Production & Shipping

How long does production take?
2 weeks (faster turnaround available with express shipping) from approved mockup for standard rolls, and slightly longer for jumbo core or high-visibility runs.
Do you offer rush production?
Yes. Rush is available for firm launch or peak-season deadlines — tell us your in-hands date and we’ll confirm what’s possible.
Where do you ship?
Nationwide across the U.S., and internationally on request. See our Shipping Policy for details.
How much is shipping?
Shipping is quoted with your order based on quantity and destination. Pallet wrap ships freight at higher volumes, so we quote the most economical method for your order size.
Can you ship to multiple addresses?
Yes. Provide a distribution list with your order and we’ll split the shipment across locations or distribution centers.
What if my order arrives damaged or wrong?
We make it right. If an order arrives defective or does not match your approved mockup, we remake or replace the affected rolls.

Pricing & Payment

How much does pallet wrap cost?
Bulk pricing is by quote and improves as the run grows. Each product page shows its range.
Why don’t you list exact prices?
Price depends on quantity, gauge, and decoration method. A quote is the only accurate number — and we return one within a business day.
What payment methods do you accept?
All major credit cards, ACH bank transfer, and purchase orders for established organizations and institutions.
Do you offer a price-match or lowest-price guarantee?
Yes. If you have a comparable written quote, we’ll match or beat it — that’s our lowest-price guarantee.

Product & Care

What colors and finishes are available?
Clear with black print, clear with full-color print, opaque black print, custom Pantone, and high-visibility safety colors, across all five roll styles.
Is the flexo print really durable through a full wrap cycle?
Yes. Our flexo printing is formulated for stretch film, so it holds its color and legibility as the film stretches around a load without cracking or rubbing off.
What’s the film made of?
80-gauge blown or cast LLDPE (linear low-density polyethylene) stretch film, chosen for load containment, puncture resistance, and cling.
How do I store and handle the rolls?
Store rolls upright in a cool, dry area out of direct sunlight, which can degrade film over time. Rotate stock so older rolls are used first.